Privacy & Data Handling

What we read

AdsOps reads marketing and analytics performance data from the platforms you (or your workspace admin) connect — spend, clicks, conversions, and the lead events you send us — so we can show your performance and generate recommendations. We request the minimum access needed, and most connectors only read. AdsOps does not change campaigns, publish content, or spend money without your explicit approval.

When AdsOps changes a campaign

Google Ads and Meta Ads only offer access scopes that allow both reading and changing campaigns (Google’s adwords, Meta’s ads_management). AdsOps uses the change part for one feature only, Apply Fix: pausing or resuming a campaign or changing its budget, and only after a user approves that exact change. Each change is recorded with its before and after values in an audit log and can be undone. AdsOps never creates ads, edits creatives, or changes anything without that approval.

Who owns your data

Your data is yours. AdsOps processes it to provide the service to your workspace and does not sell it. We do not store your customers’ contact details (names, emails, phone numbers) in readable form — those stay in your own CRM; we track deal stage and value for reporting. If your CRM feed sends an email or phone number together with that person’s consent to ad targeting, we keep only a one-way SHA-256 hash of it, used solely to send audiences you choose to your ad platforms, and delete it when the consent is withdrawn.

Workspace separation

Every client’s data lives in its own workspace and is isolated: data, recommendations, reports, and AI memory are scoped to a single workspace and never cross between clients. Access to a workspace is limited to the users assigned to it, plus the platform administrator.

Who can access your data

The users your admin assigns to your workspace, and the AdsOps platform administrator (who operates the service and may view a workspace to provide support). Administrator access is recorded in an audit log. Agency-internal notes are never shown to client users.

How AI uses your data

AdsOps’s AI features analyse only your own workspace’s data to produce recommendations and summaries for that workspace. AI memory is workspace-isolated — one client’s data is never used to answer for another. Recommendations are grounded in your real numbers; AdsOps does not fabricate metrics or ROI.

When a workspace owner or member asks, AdsOps reads their public website and recent captions from their connected social accounts to suggest business-brain settings. This text is processed by our AI provider and is not stored. Only the suggestions the user accepts are saved, including up to 5 short voice examples with links and contact details removed. That data is deleted with the workspace.

API keys & tokens

Connector access tokens are encrypted at rest. Keys and tokens are never displayed back in full in the app and are never included in exports. You can disconnect any channel at any time from Settings → Data Sources; disconnecting deletes the stored tokens for that channel.

Data from Google APIs

AdsOps’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Google user data (Google Ads, Google Analytics, Search Console and YouTube reporting) is used only to show your workspace its own performance and recommendations. It is not sold, not used for advertising, and not used to develop, improve or train generalized AI or machine-learning models.

Deleting your data or account

To disconnect a source, use Settings → Data Sources (tokens for that channel are deleted immediately). To request deletion of your workspace data or your account, contact your workspace admin or the AdsOps team; we will remove your workspace data, subject to any limited records we must retain for security and audit purposes.

If you connected through Facebook or Instagram: you can also remove AdsOps under Facebook Settings → Apps and Websites, which revokes its access immediately. To have the data it already collected deleted, send a deletion request as described above and name the Facebook Page, Instagram account or ad account it concerns. We confirm once it is done.